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Verizon home phones Support Ticket - Verizon billing charge

Verizon home phones Support Ticket

Verizon billing charge - Home phone/Internet

Created By: LynnC's Picture LynnC Last Reply: Mannyv's Picture Mannyv
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 2
Product: Home phone/Internet

I am on social security disability and I barely have enough money to put food on my table and yet Verizon has double billed me for my first bill and continues to try to get money out of my bank that was already paid to them. Now my credit union is charging me repeatedly for insufficient funds. There should be no charges for insufficient funds, because Verizon already got the money for this bill. I want Verizon to stop double billing me and ask the bank to refund the fees I never should have been charged. If this keeps up I won't have any money for my food or my rent.


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Ticket Replies


Mannyv says: (7 years ago)
 0
I think you should switch providers. There are other service providers that give senior citizen discounts.



Mannyv says: (7 years ago)
 0
I think the best thing to do is to call Verizon Billing department and ask for a supervisor, tell them you have proof that the bill was already paid and tell them you will fax it. That should get the money refunded



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